Never miss a viewing request. AI call answering for estate and letting agents.
Buyers and tenants call when they see a listing, not when your office is open. CallAgents AI answers every call, books viewings, qualifies leads and captures requirements, so your negotiators spend time closing deals instead of fielding calls.
What good looks like.
An illustrative example of a call handled by your agent. We'll publish verified customer results here as our early customers go live.
A buyer rings while your team is busy. The agent answers in seconds, captures what they need, books them straight into your calendar and texts a confirmation, all without anyone leaving the front desk.
Every missed call is lost revenue.
Most callers won't leave a voicemail. They simply ring your competitor instead.
Voicemail
Many callers won't leave one. If no one answers, they simply hang up and try the next business on the list.
Gone
A missed call is usually a missed opportunity, not a message waiting for you in the morning.
24/7
Enquiries arrive in the evenings, at weekends and on bank holidays, long after the front desk has gone home.
Pre-built for property. Customised for your business.
Three steps. Live in 24 hours.
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01
Pick your template
Our property template is pre-trained on industry-specific language, questions and workflows your customers expect.
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02
We clone & customise
We inject your FAQs, your booking system, your team structure and your business voice into the template.
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03
Forward your calls
Redirect your existing number to CallAgents AI. Your line is answered instantly. You get live leads in real time.
Everything included. No hidden extras.
24/7 call answering
Every call answered instantly: evenings, weekends, bank holidays. Zero wait time.
Calendar integration
Syncs with Google Calendar, Outlook and industry booking systems in real time.
SMS & email summaries
Instant text and email after every call with caller name, details and next steps.
Lead scoring
Every lead scored by urgency, budget signals and readiness, so you call the hot ones first.
Human escalation
Urgent or complex calls are routed to you or your team instantly. You set the rules.
Outbound calls
Appointment reminders, follow-ups, review requests and re-engagement, all automated.
AI receptionist for estate agents that understands how property really works
Why estate and letting agents miss so many calls
The nature of property work makes calls almost impossible to answer consistently. Negotiators spend their days out on viewings and valuations, driving between properties with phones silenced or buried in a jacket pocket. When a buyer spots a listing on Rightmove at 7pm on a Tuesday, or a prospective tenant calls on Saturday morning after browsing Zoopla, the branch phone rings unanswered. The caller does not wait. They try the next agent down the search results, and your opportunity to secure that instruction or let is gone within minutes.
Evening and weekend periods are precisely when most property searches take place. People browse listings after work and during weekends when they are free. That is the window when call volumes peak for property businesses, and it is the same window when most agency branches are closed or running on a single member of staff trying to juggle everything at once. A specialist call answering service for letting agents in the UK fills that gap without adding headcount.
Every type of property call, handled correctly
Property agencies handle a wider range of call types than most businesses, and each one requires a different response. An AI viewing booking service for property agents needs to understand the difference between them and act accordingly:
- Viewing requests: booked directly into the negotiator's diary against the correct property, with the applicant's requirements and contact details captured.
- Valuation requests: logged with the property address, ownership situation and preferred timescale, then booked with the appropriate valuer for the area.
- Rental and availability enquiries: caller requirements recorded, matching properties suggested and viewing slots offered on the spot.
- Tenant maintenance and repair reports: issue described and logged in full, urgency assessed, and emergency faults routed to your contractor or on-call team immediately.
- Vendor and landlord updates: calls taken, messages captured and relevant staff notified so no client feels ignored.
Bookings go straight into your diary, and issues go straight into your log
The agent does not just take a message. For viewing and valuation requests it checks live diary availability and books the appointment in real time, sending confirmation to both the caller and the relevant member of staff. For maintenance reports from tenants it creates a structured log entry with the property address, the nature of the fault, and the caller's contact details, so your property management team picks it up the moment the office opens. Nothing falls through the cracks between a Saturday afternoon call and a Monday morning catch-up. Find out exactly how it works before committing to anything.
Capturing the weekend and evening enquiries competitors miss
Saturday is the single busiest day for property enquiries in the UK. A couple viewing one property in the morning may ring a different agent about another listing on the same afternoon. If you are not answering, someone else is. CallAgents AI gives your agency full coverage during every evening and weekend without the cost and complexity of rostering staff across those hours. Growth and Scale plan customers receive 24/7 coverage, meaning a motivated buyer who calls at 9pm on a Sunday gets their viewing booked that night rather than chasing you on Monday when their enthusiasm has cooled.
The real cost of a missed valuation or viewing enquiry
In property, one missed call can be worth thousands of pounds. A vendor who cannot get through to book a valuation will often instruct the first agent who picks up the phone. A tenant enquiry that goes unanswered becomes a let agreed by your competitor. A landlord with a property to manage rings another firm. The commission on a single sale, or the management fees on a single tenancy over its lifetime, can exceed the annual cost of the service many times over. That is why agencies already using CallAgents AI treat it not as an overhead but as one of the most reliable ways to win new instructions and lets ahead of rivals.
Simple pricing. No surprises.
Three plans. Change tier any time as your call volume grows.
Starter
£149 / month
For sole traders & very small teams.
Growth
£249 / month
For growing local businesses.
Scale
£499 / month
For multi-location & higher volume.
Questions answered.
Can it handle both sales and lettings calls?
Yes. The agent distinguishes between sales enquiries, rental viewings, tenant maintenance requests, and landlord calls. Each is routed and handled differently based on your workflows.
Does it integrate with our property CRM?
We integrate with Reapit, Alto, Jupix, AgentOS, and most property CRMs. New leads and viewing bookings are logged directly into your system.
Can it qualify buyers before booking viewings?
Yes. The agent asks key qualifying questions (chain status, mortgage approval, budget range, timeline) and tags leads as hot, warm or cold before booking the viewing.
What about tenant maintenance calls?
The agent captures the issue, urgency level and property details, then routes emergencies to your contractor or on-call team. Non-urgent issues are logged for next-day action.
How does it log tenant repair and maintenance reports?
When a tenant calls to report a fault, the agent takes them through a structured set of questions: the property address, the nature of the problem, how long it has been occurring, and whether the issue is affecting habitability. It logs the full report and sends it to your property management team by email or SMS immediately. If the fault is an emergency (no heating, flooding, loss of power), it escalates to your contractor or on-call contact straight away.
Can it book viewings and valuations directly into our diaries?
Yes. The agent checks live diary availability for the relevant negotiator or valuer and books the appointment in real time during the call. The applicant or vendor receives confirmation by email, and the relevant team member is notified instantly. There is no double-entry and no risk of double-booking.
Does it cover evenings and weekends when most property enquiries come in?
On the Growth and Scale plans, your agent answers calls 24/7, including Saturday mornings, Sunday evenings and bank holidays. Most Rightmove and Zoopla browsing happens outside office hours, and this is when a live answer versus a voicemail makes the biggest difference to whether you win the instruction or the let.
Do we need to change our phone number?
No. You keep your existing branch number and divert it to CallAgents AI, either full-time or only when your team cannot answer. Most agencies divert on no-answer or busy so their in-house staff still pick up when available, and the agent covers everything else. Your number stays the same and your line is live within 24 hours of setup.
AI call answering for related sectors
CallAgents AI is tuned for dozens of UK industries. See how it works for businesses like yours.
Never miss another property call.
Tell us about your business and we'll have your voice agent live within 24 hours. 7-day free trial. No card required.
Call us: 020 3912 9723 · info@callagents-ai.co.uk