Never miss a candidate or client call. AI call answering for recruitment agencies.
A top candidate calls back about a role you pitched. Your consultants are in interviews. The candidate takes another offer. CallAgents AI answers every call, screens candidates against your criteria, captures new vacancy briefs and books interviews, so your consultants focus on placements.
What good looks like.
An illustrative example of a call handled by your agent. We'll publish verified customer results here as our early customers go live.
A candidate rings while your team is busy. The agent answers in seconds, captures what they need, books them straight into your calendar and texts a confirmation, all without anyone leaving the front desk.
Every missed call is lost revenue.
Most callers won't leave a voicemail. They simply ring your competitor instead.
Voicemail
Many callers won't leave one. If no one answers, they simply hang up and try the next business on the list.
Gone
A missed call is usually a missed opportunity, not a message waiting for you in the morning.
24/7
Enquiries arrive in the evenings, at weekends and on bank holidays, long after the front desk has gone home.
Pre-built for recruitment. Customised for your business.
Three steps. Live in 24 hours.
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01
Pick your template
Our recruitment template is pre-trained on industry-specific language, questions and workflows your customers expect.
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02
We clone & customise
We inject your FAQs, your booking system, your team structure and your business voice into the template.
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03
Forward your calls
Redirect your existing number to CallAgents AI. Your line is answered instantly. You get live leads in real time.
Everything included. No hidden extras.
24/7 call answering
Every call answered instantly: evenings, weekends, bank holidays. Zero wait time.
Calendar integration
Syncs with Google Calendar, Outlook and industry booking systems in real time.
SMS & email summaries
Instant text and email after every call with caller name, details and next steps.
Lead scoring
Every lead scored by urgency, budget signals and readiness, so you call the hot ones first.
Human escalation
Urgent or complex calls are routed to you or your team instantly. You set the rules.
Outbound calls
Appointment reminders, follow-ups, review requests and re-engagement, all automated.
AI call answering for recruitment agencies that never stops working
Why recruitment agencies miss more calls than they realise
In a busy agency, the phones rarely stop. But the people who should be answering them are almost always tied up. Consultants run back-to-back candidate calls in the morning, shift to client briefings in the afternoon and spend chunks of the day in interviews, both in the office and out on client visits. When someone new rings the main number, there is often nobody available to pick up. Calls divert to voicemail, candidates hang up and, most damagingly, a client calling with a live vacancy brief puts the phone down and tries another agency on their list.
The problem is structural, not a staffing issue. Recruitment is fundamentally a high-volume phone business, and the periods when call demand peaks are exactly the same periods when your team is at their busiest. An answering service for recruiters UK agencies can rely on needs to understand the pace of that environment and handle it without gaps.
The full range of calls an agency receives every day
Not every inbound call is the same, and handling them all the same way loses business. CallAgents AI is trained to recognise and manage the distinct call types that recruitment agencies deal with daily:
- Candidate enquiries about live roles: callers who have seen a job advert and want details on location, salary, hours or the hiring company before deciding whether to apply.
- New client and vacancy briefs: hiring managers or HR contacts calling to register a new requirement, often with urgency attached and no patience for being put on hold.
- Application and registration calls: candidates who want to formally register with the agency, provide their work history and discuss what they are looking for.
- Interview scheduling: candidates confirming availability, rescheduling times or asking for location details before a first or second stage.
- Temp availability and shift calls: workers on your temp desk calling to confirm availability for the week, accept a shift offer or report they are unable to make an assignment.
How it distinguishes candidate from client calls and routes each correctly
The AI distinguishes caller type from the opening exchange. A short, natural question establishes whether the person is a candidate or a client contact, and the correct flow follows immediately. Client calls with a new vacancy brief are flagged as high priority, with a call-back booked to the relevant consultant and full details captured in a summary sent straight afterwards. Candidate calls are routed through a structured screening flow, with answers logged and a call-back or interview slot arranged with whoever owns that role. Find out exactly how it works before you commit.
Handling high call volume with no bottleneck
Most agencies experience surges: Monday mornings when candidates are reconsidering their options, the period after a major job board posting goes live, or the start of a new quarter when clients release budget for new hires. At those moments a standard receptionist or even a small front-of-house team simply cannot keep up. CallAgents AI handles unlimited simultaneous calls with no engaged tone and no queue. Every person who rings gets an answer on the first ring, regardless of how many other calls are coming in at the same time. For an AI receptionist for staffing firms to be genuinely useful, that capacity ceiling needs to not exist, and ours does not.
What one missed client call actually costs your agency
A permanent placement at mid-management level commonly generates a fee worth several thousand pounds. If a client calls to brief you on a vacancy and you do not answer, that brief goes to a competing agency, who make the placement and collect the fee. Beyond the immediate revenue, you lose the relationship momentum that comes from being first to respond. Strong candidates are equally costly to miss: a well-matched person who finds no answer and takes an offer through a competitor is both a placement fee and a long-term relationship gone. AI call answering for recruitment agencies that captures every inbound call is not an overhead. It is a revenue protection tool.
Simple pricing. No surprises.
Three plans. Change tier any time as your call volume grows.
Starter
£149 / month
For sole traders & very small teams.
Growth
£249 / month
For growing local businesses.
Scale
£499 / month
For multi-location & higher volume.
Questions answered.
Can it screen candidates against specific criteria?
Yes. You define the screening questions for each role: experience, qualifications, salary expectations, notice period, right to work. The agent captures answers and scores each candidate.
Does it handle both perm and temp roles?
Absolutely. The agent distinguishes between permanent, contract and temporary roles, and adjusts its screening questions and booking flow accordingly.
Can clients call to register new vacancies?
Yes. The agent captures the full vacancy brief (job title, salary, location, start date, key requirements) and sends it to the relevant consultant with all details.
Does it integrate with our ATS?
We integrate with Bullhorn, Vincere, Mercury, JobAdder, and most ATS platforms. Candidates and vacancies are logged directly into your system.
How does the AI tell the difference between a candidate and a client calling?
Within the first few seconds of a call, the agent asks a short, natural question to establish the purpose of the call. Based on the answer, it follows the correct flow: screening and booking a call-back for candidates, or capturing a full vacancy brief and flagging the call as high priority for clients. Each call type is routed to the right consultant, and a detailed summary is sent immediately after.
Can it cope with high call volumes, for instance after a job advert goes live?
Yes. The agent handles unlimited simultaneous calls with no engaged tone and no queue. Whether two calls or twenty come in at once, every caller is answered on the first ring. This is particularly useful during surges, such as the hours after a major job board posting or at the start of a new working week when candidate activity peaks.
How accurately does it capture a client vacancy brief?
The agent works through a structured briefing flow covering job title, salary range, location, start date, key responsibilities and must-have requirements. The full transcript and a formatted summary are sent to the relevant consultant immediately after the call, so nothing is missed and the consultant can act on the brief straight away rather than chasing the client for details.
Do we need to change our phone number?
No. You keep your existing number and divert it to CallAgents AI, either all the time or only when your team cannot answer. There is no disruption to your clients or candidates, and your line is live with the AI answering within 24 hours of setup.
AI call answering for related sectors
CallAgents AI is tuned for dozens of UK industries. See how it works for businesses like yours.
Never miss another recruitment call.
Tell us about your business and we'll have your voice agent live within 24 hours. 7-day free trial. No card required.
Call us: 020 3912 9723 · info@callagents-ai.co.uk